Privacy policy

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages

Our policies

Policy Changes (9/24)

As of September 2024 Milbourne Marine has made the following changes, of which, we wish to make our customers aware.


  1. All requests for diagnostics, repairs or service will require a new customer questionnaire and authorization to be completed. The signature field and credit card sections must be completed. The more information you provide, the better we can provide service.

  2. While conducting work on your boat, if we encounter an issue that prohibits us from completing that job or identify an issue that would render your boat unfit for service, Milbourne Marine reserves the right to leave the specified job unfinished and open for rescheduling. We will notify you of the found issue, why we are unable to complete the job, and what may be necessary to fix the issue. It is the discretion of the front office, or owner, as to whether we can fix the issue on the spot, or if you will be rescheduled for our next available appointment slot.

     Example: While performing an oil change, we note oil contamination (eg water in the oil). We will not complete the oil change and schedule an engine diagnostic to identify what is causing the issue.  

  3. Prior to the start of any estimated or invoiced job being completed, 100% of the parts and 50% of the estimated labor must be paid in full prior to work being started on your boat. This policy is an unfortunate result of customer non-payment and the detrimental effects on the business, and as a result, other customers.

ATTENTION: 

With the exception of batteries (6mo), Milbourne Marine, LLC does not warranty jet ski parts nor any work done due to the nature of their use and the abuse in which they are subjected through normal use. Additionally, Milbourne Marine does not guarantee any used parts nor parts supplied by the customer. Milbourne Marine, LLC is not responsible for any damages due to pier, lift, or trailer malfunctions nor due to lack of maintenance, neglect or equipment failure. Additionally, Milbourne Marine is not liable for damage nor catastrophic failure of any drive-train component when conducting sea trials or while performing diagnostic work. 

Prior to beginning any work on a vessel or other project, unless a written agreement has been created stating otherwise, I understand that full payment of all parts and 50% of estimated labor must be paid in full. With the exception of winterization and/or shrinkwrap, the request must be paid in full.

I agree that Milbourne Marine, LLC. is not responsible for lost or stolen articles left in the vessel, or any item in the vessel found to be in an inoperable condition. Additionally, I grant permission to Milbourne Marine, LLC employees to operate the above stated vehicle for the purposes of testing, diagnosing or inspection for repairs performed or needed. I understand and agree, in order to secure payment for the repairs a mechanic’s lien could be enforced on the above vessel. I consent to any expenses Milbourne Marine, LLC. accrues to obtain payment such as attorney’s fees and court cost in the event legal action becomes necessary. In the event my vessel is located at Milbourne Marine and payment is not made after 7 days and I have not picked up my vessel, I acknowledge that there will be a $35/day storage fee in addition to a 10% late fee being added to the final invoice.

Additionally, I agree that Milbourne Marine, LLC may use photos of my boat for educational, training and advertising purposes